1. OBJECTIVE AND SCOPE OF APPLICATION
1.1. This section provides information about conditions of use for our website www.primedepot247.net owneb by Razvantis SL, B67619429, and the terms and conditions that govern the services and operations for the buying and selling of products between primedepot247 and its distributors. It also establishes our Privacy Policy, and, via this link, you can read our Cookies policy.
1.2. The use of this website or registration as a user presupposes the acceptance of the current General Conditions.
1.3. The current General Conditions are applied to the services and processes of buying and selling products between primedepot247 and its Distributors (hereinafter known as “Distributor”).
1.4. They will be deemed as accepted by the Distributor, for all intents and purposes, on the processing of any order by primedepot247.net owned by Razvantis SL.
1.5. The current General Conditions exclude the application of any general conditions of sale belonging to the Distributor or to third parties.
1.6. The buying and selling process between primedepot247 and the Distributor will be complemented, in each case, by the Specific Conditions which may be expressly agreed between the parties, and for all intents and purposes, any other conditions that have not been expressly accepted in writing, will have no value.
2. WHOLESALE PACKS
2.1. primedepot247 offers special conditions to those clients who activate a wholesale pack, as shown on our website.
2.2. The activation of a Wholesale Pack implies the acceptance of conditions of sale and the after-sales service between businesses, which are different to the conditions applicable to the end client.
2.3. The activation of a Ecommerce or Marketplaces Wholesale Pack is deemed as acceptance of a regular payment over a selected period from the date the pack is activated. Renewal is automatic without any previous notification.
2.4. The expiry / renewal date of the Wholesale Pack is available on the control panel.
2.5. The Distributor can cancel the pack at any time from their control panel. The pack will remain active until its expiry date, but will no longer be renewed.
2.6. primedepot247 does not provide refunds for subscription periods that have not been completed.
2.7. primedepot247 reserves the right to alter the conditions and prices of the wholesale packs at any time.
2.8. primedepot247 has the authority to assign the rights to images and videos to the Distributor, solely to be used to facilitate the marketing of products acquired through primedepot247.
2.9. The dissemination of images and videos to third parties is totally prohibited, and the Distributor is required to take any necessary measures to prevent any fraudulent use of these. This also applies to the use of the images and videos if a Wholesale Pack has not been activated.
2.10. Use of the graphic material and content provided by primedepot247 is totally prohibited, unless the Distributor possesses an active Wholesale Pack, or upon non-renewal of this. From the moment the Wholesale Pack is not renewed, the Distributor is required to immediately cease its use, and destroy any copy that remains in their possession.
2.11. primedepot247 is not responsible for any error or difference in the descriptions, technical specifications or finishes shown in the photographs due to changes made by the manufacturers and/or amendments made to the products. The Distributor will not have any right to complain, under any circumstances if, under the above terms, the product supplied differs from that published on primedepot247.
3. DROPSHIPPING STORES
3.1. Dropshipping stores based on Prestashop are provided as they are at the time of sale and become the Distributor’s property. The Distributor can consult the store demos to obtain a true picture of the product at the time of purchase.
3.2. The stores require an initial configuration by the Distributor. primedepot247 provides the client with Academy, an online manual for the configuration and use of the stores.
3.3. To install the stores, it is necessary for the client to contract a hosting service for their store by selecting one of the hosting options recommended.
3.4. It is possible that, in order to guarantee the correct functioning of the store, the Distributor may be required to change servers due to the introduction of new functions and/or catalogues in the stores, or of the actual hosting services.
3.5. primedepot247 offers a synchronisation service provided that the client possesses an active wholesale pack which allows the synchronisation to take place.
3.6. primedepot247 offers a technical support service which is limited to synchronisation and the basic functioning of the store. Due to the nature of technical issues, it is possible that their resolution may be delayed or may not be resolved in a completely satisfactory manner. primedepot247 functions within the limits of its abilities and is not responsible for any damage or loss that may occur from any unresolved issues.
3.7. Some technical support services may incur an associated charge, for example: reinstallation, server transfer, change of template or back-up.
3.8. In order to guarantee their smooth functioning, the stores are provided with certain limited functions. The store owner can request Administrator rights to allow him/her to make modifications to the store, which is not recommended. primedepot247 reserves the right not to offer technical support to those clients who have requested Administrator rights.
4. ORDERS
4.1. Once the registration process has been completed on our system, the Distributor can place their order by the following means:
4.1.1. Electronic Commerce: Through the www.primedepot247.net website by following the established purchasing process.
4.1.2. Through the tools offered in the pack or system purchased.
4.2. The making of a purchase by the Distributor supposes their full acceptance of the prices, the description of the products for sale and the current General Conditions. In order for the order to be effected, the Distributor must receive an express confirmation from primedepot247. All orders are subject to the availability of the items.
4.3. Our products are proposed within the limits of stock availability as indicated on the website. Advice on product availability is only shown to our wholesale clients after they have initiated their session on primedepot247. All errors or modifications of an exceptional nature are beyond our control and do not imply any responsibility on the part of primedepot247. Should a product be unavailable once the order has been made, we will inform you by email of any delay, partial delivery or cancellation of the product.
4.4. Product preparation time is indicated next to its availability. Preparation time relates only to working days. The majority of products require a preparation time of 24/48 hours. primedepot247 will attempt to dispatch orders within the time indicated but, on occasion, there may be delays which are beyond our control, and these will not be eligible for any type of refund. Any preparation time which is longer than 24/48 hours is estimated, and primedepot247 cannot guarantee estimated dispatch times will be met.
4.5. primedepot247 reserves the right to modify the design of the products and/or the packaging of these as part of its ongoing improvement as well as to make them more marketable, and will always guarantee that product quality will be the same or improved.
5. PRICE
5.1. Retail prices do not include VAT or any other tax. Both shipping charges and the corresponding VAT will be calculated and added to the end of the order.
5.2. The price of the items does not include advice, installation, training or any other type of technical support, other than that which is specified in the guarantee agreement as described in these General Conditions.
5.3. The prices included in primedepot247 e-commerce are subject to variations without prior notice, as are the technical specifications.
5.4. In the event that the Distributor makes an order for products with the incorrect price, primedepot247 will communicate the correct price and, in this event, its agreement to process the order as long as the Distributor expressly confirms acceptance of the correct price.
5.5. Clients possessing an active primedepot247 wholesale pack can benefit from additional varied discounts depending on the products requested and their quantities, as indicated on the website.
6. PAYMENT METHODS
6.1. The Distributor can make payments through credit or debit card, bank transfer, PayPal, primedepot247 Wallet and cash on delivery.
6.2. The availability of these payment methods depends on the type of service or product that is being paid for and the geographical location of the buyer or recipient.
6.3. The use of any of these payment methods is deemed as acceptance of the conditions association with them.
6.4. With the aim of improving the user experience, primedepot247 reserves the right to activate a payment agreement through PayPal if the client selects this payment method. The client can request the cancellation of the payment or can cancel it from their own PayPal account.
7. DISPATCH AND TRANSPORTATION
7.1. The dispatch of goods will be made to the address indicated by the Distributor at the time of purchase, and allows for the dispatch of goods to their end Clients (“Dropshipping”).
7.2. Dispatch times will be indicated on the website. These may vary depending on the payment method chosen.
7.3. primedepot247 offers multiple transport options. The availability of these will depend on destination and the goods being shipped.
7.4. Shipping times will depend on the destination and the transport option chosen.
7.5. The timescales given are estimates and are not binding. Any delay in the delivery time does not give the Distributor the right to claim any direct or indirect damages, reject the order or suspend compliance of any obligation, especially the payment.
7.6. If necessary, the Distributor is responsible for communicating with their client in order to provide the shipper with all the necessary information to make the delivery.
7.7. primedepot247 will not be responsible for the total or partial non-delivery, or the delay of its obligations to the Distributor if this is caused by an unforeseen event or an act of God which affects primedepot247 and their providers or shippers equally. These include strikes, other labour or industrial events, lack of, or impossibility of acquiring, products, etc. primedepot247 can cancel and void any products in transit without giving rise to any compensation in favour of the Distributor.
8. RECEIPT
8.1. At the time of receipt, it is the Addressee’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Addressee to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the Distributor.
8.2. In the event that a situation should occur such as that mentioned in the above clause, an issue report (hereinafter known as the ticket) will need to be initiated from the section for processing issues on the www.primedepot247.net website.
8.3. The Distributor is responsible for opening the ticket through the correct channel in relation to the type of issue or advice being made. All tickets received through incorrect channels or without the required documentation will be cancelled automatically.
8.4. Complaints will only be accepted from the Distributor in the 5 calendar days following receipt. If this time elapses without the complaint having been made, it will be deemed that the merchandise has been received by the Addressee in perfect condition and quantity.
8.5. primedepot247 reserves the right to re-send, refund or require the Distributor to hold the defective product in their primedepot247 Returns panel, depending on which is most convenient.
9. CONDITIONS OF GUARANTEE
9.1. The guarantee for products acquired by the primedepot247 Distributor which have subsequently been distributed to consumers and users will be managed directly between the Distributor and the aforementioned final consumers and users.
9.2. The Distributor is required to comply with the conditions established by Royal Legislative Decree 1/2007 of 16 November, through which the redrafted Consumer Protection Act and other complementary regulations have been approved.
9.3. Products which have their own authorised Technical Assistance network will remain subject to the conditions and procedures of the guarantees established for these.
9.4. As a general rule, primedepot247 offers the Distributor a 24 month product guarantee, which only covers any manufacturing defects the product may have.
9.5. primedepot247 will not accept any delivery without prior authorisation, through the assignment of a RMA number (“Return Merchandise Authorization”) by the After Sales Service.
9.6. Once the product defect has been confirmed by the SAT, a refund will be made into the Distributor’s primedepot247 Wallet to be used on future purchases.
9.7. If the product presented as defective has no real defect, primedepot247 will notify the Distributor that no refund will be given. This notification will remain stored in the SAT for 7 days awaiting confirmation from the Distributor as to whether they want to take the product back, once payment of corresponding postage has been made, or whether they want to relinquish it. After this period of time, the Distributor will lose the right to any claim.
9.8. The guarantee will become automatically invalid in the following cases:
9.8.1. When there is loss or falsification of any of the manufacturer’s control labels and/or of the distribution chain intermediaries and/or primedepot247.
9.8.2. When the cause of the damage or fault is due to incorrect use, not following the instructions in the accompanying manual, accidents, inappropriate use, knocks, breakages, accidents or breakdowns produced by other causes which are not attributable to normal conditions of use.
9.8.3. When repairs are carried out due to lack of maintenance, adjustment, inspection and cleaning.
9.8.4. When used in unsuitable environments (ie., dusty, exposed to direct sunlight, vibrations, extreme temperatures [below 5ºC and above 40ºC], extremes of humidity [below 10% and above 95%], and when using power outlets without earthing, or without protection against electrical surges).
9.8.5. When the installed software is used inappropriately or illegal software is used.
9.8.6. When damage is caused as a consequence of a virus or computer attack.
9.8.7. When the existing life cycle is shorter than the established guarantee.
10. LIMITS OF RESPONSIBILITY
10.1. primedepot247 does not provide any guarantee, nor does it take responsibility for the unsuitability of products for the purposes claimed by the Distributor.
10.2. primedepot247 will not be responsible in any way or for any cost, charge or damage incurred as a consequence of any breach by the Distributor of his obligations as stated in the current General Conditions, nor the violation by the Distributor of any legislation or regulations relating to consumer protection, health and public order.
10.3. primedepot247 will not respond to any case from the Distributor or third parties relating to direct or indirect losses or damages originating from, or connected to, the object of the present contract or the incorrect functioning of the product, including personal accidents, damages to goods other than the object of the contract or loss of benefits. Any commitment and obligation on the part of the Distributor resulting from the existing guarantees between them and their Distributors which exceed those mentioned previously, and which primedepot247 have not expressly accepted in writing, will be at the sole expense of the Distributor.
11. CONDITIONS OF SALE FOR PERFUMERY, COSMETICS AND OTHER PRODUCTS FROM LEADING BRANDS.
11.1. primedepot247 is authorised to use and exploit the rights to images of perfumes, cosmetics and other product brands on their website for the purpose of transferring the above rights to users contracted with primedepot247 Ecommerce or Marketplaces Wholesale Packs. The above contents are protected through intellectual property legislation, which should be respected by the Distributor at all times.
11.2. The transfer of those rights to the Distributor is strictly limited to that established in the commercial relationship through the Dropshipping process, and through which our Distributors are able to use those images, uniquely and exclusively for commercial purposes, without any determined geographical limit and only during the time in which the commercial relationship exists between primedepot247 and the Distributor.
11.3. It is totally forbidden to disseminate the images and give the rights to third parties. The Distributor is obliged to take the necessary measures to avoid any fraudulent use.
11.4. The providers of branded perfumery and cosmetic products who sell through your platform have guaranteed to primedepot247 that all the products are original, that they have been acquired correctly through their owners or through authorised providers with the necessary permits and authorisations for their distribution.
11.5. Product providers that trade with primedepot247 have expressly guaranteed that their products have not been modified or altered and have free transit and circulation within the European Common Market. These products are protected by the free trade principle within the European Union and by the exhaustion of brand rights, and can be legally marketed by their distributors.
11.6. primedepot247 Distributors can market these items within the European Common Market, but they should understand and respect European legislation relating to the brands within the different channels. If these are not respected, the Distributor will be the only party liable for any damages caused to the owners of the brands.
11.7. primedepot247 is not the official distributor of the brands and only acts as a re-seller within the channel of sale in the European Economic Area.
11.8. primedepot247 is aware of all the brand images and will not prejudice the good names of the brands under any circumstances. It will provide the products and contents to their Distributors and remind them of their obligation to respect the correct marketing of these, and urge them not to adulterate the images or the brand positioning. primedepot247 advises that the following premises are followed:
11.8.1. Market the products respecting the prestige enjoyed by the brands.
11.8.2. Market the products by providing a space for each brand in order to enhance and protect their positioning and distinctiveness.
11.8.3. Market the products according to selective distribution, by complying with the specific qualitative conditions required by the marketing so that the products resemble the off-line channel.
11.8.4. Respect any possible restriction imposed and notified by the brand or any specific clauses for the sale of their products.
11.8.5. Market these items providing the final Clients with a service in accordance with the image of the brands, for which adequate training for optimal Client assessment will be required.
11.9. primedepot247 providers, official and authorised brand distributors expressly guarantee to primedepot247 that they have the specific permission to re-sell the products on the internet through platforms and marketplaces such as their website. However, the primedepot247 Distributor should ensure beforehand that their chosen sales channel is suitable for the required selective distribution of the products acquired, thereby releasing primedepot247 from any claim they may receive because of this.
11.10. These platforms reserve the right to temporarily or permanently suspend the accounts of their Distributors if they do not comply with the conditions of sale, as compliance is the responsibility of the Distributor.
11.11. primedepot247 recommends that its Distributors make themselves aware of any potential restrictions within their chosen shopping channel, ensuring that this resembles and complies with the requirements of selective distribution, such as, any unilateral restriction imposed by the channel on its Distributors.
11.12. The published images of perfumery products may, on some occasions, not correspond to the format provided by the manufacturers. The manufacturers reserve the right to change the packaging and product format without prior notification.
12. CONDITIONS OF SALE FOR FURNITURE AND DECORATIVE PRODUCTS.
12.1. Furniture images may be subject to slight variations in shade. The colour and grain of natural wood furniture may vary due to the nature of the wood used in its construction. Additionally, the colour configuration on each user’s monitor may show a tone or colour which is slightly different to the original item. This fact does not constitute a reason for a claim from the Distributor.